Help centre
Practical answers for members and officials.
How do I start a trial?
Choose Start free trial, enter your organization and owner details, and select a billing cycle. Create a password with at least eight characters, including letters and numbers.
What happens when the trial ends?
Your initial subscription invoice is created during registration and is due at the end of the trial. Workspace access is restricted after an expired trial until the subscription is renewed. Open billing in your account to review your invoice.
How do I record a loan that was approved earlier?
Open Loans, select the loan and choose Change status. Enter the actual approval or disbursement date. For an existing approved, disbursed or repaid loan, authorized officials can use Correct dates and record a reason.
Does changing a disbursement date affect the loan?
Yes. It recalculates the repayment schedule and date-based penalties. Review the resulting dates and balance after saving the correction.
Can members see everyone’s records?
Member access is restricted to their own member-linked records. Officials have additional access according to their roles.
How do I download a loan statement?
Open the loan details and select Loan statement. The statement includes loan terms, dates, the repayment schedule and repayment history.
How do I get help signing in?
Use the email associated with your account. If you have forgotten your password or cannot access the account, contact info@tas.co.ke for assistance. Never share your password.
Can I use TAS on my phone?
Yes. Open tas.co.ke in your phone’s browser. Use Log in for an existing account or the menu to explore features, pricing and support.